Return and Refund Policy

IT FOX SOLUTIONS — New Zealand

1. Your consumer rights

IT FOX SOLUTIONS is a business selling products and services to customers in New Zealand. Purchases are subject to applicable New Zealand consumer laws, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

Our policy does not limit any rights you have under applicable law.

2. Faulty, damaged or incorrectly supplied products

If a product is faulty, damaged on arrival, does not match its description, or otherwise fails to meet applicable consumer guarantees, please contact us as soon as possible with your order number and a description of the problem. Photographs may help us assess the issue.

We will assess the issue and provide the remedy required by law. Depending on the circumstances, this may include repair, replacement or refund.

Where required by law, we will cover reasonable return or other costs associated with resolving the issue.

3. Change-of-mind returns

We do not promise change-of-mind returns unless a separate return arrangement has been expressly offered for the relevant purchase.

If you no longer want a product, please contact us before returning it. Any change-of-mind return, exchange or store credit will be considered under the terms communicated for that purchase.

This section does not affect your rights where a product fails to meet applicable consumer guarantees.

4. Sale items and online promotions

Products may be advertised at special online prices or as part of online-only promotions. A discounted price does not remove your statutory rights if the product is faulty or otherwise fails to meet applicable consumer guarantees.

Any additional return conditions for a promotion will be communicated clearly before purchase and will not override your legal rights.

5. Products supplied by a supplier

Some products may be sourced from a supplier after an order is placed. If there is a problem with your order, contact IT FOX SOLUTIONS directly. We will assess the issue and work with the supplier where necessary to resolve it. Your applicable legal rights remain unaffected.

6. How to request help

Please contact IT FOX SOLUTIONS using the contact details published on our website. Include your order number, product name and a description of the issue.

Please wait for return instructions before sending an item back. Do not send products to a physical location unless we have confirmed that the location can accept the return.

Contact details: To be completed before publication.