Terms of Service

IT FOX SOLUTIONS — New Zealand

1. About these terms

These terms apply to your use of the IT FOX SOLUTIONS online store and to purchases made through it. By using the website, you agree to comply with these terms, subject to your rights under applicable law.

IT FOX SOLUTIONS is a business operating in New Zealand. Business identification and contact information must be supplied in the published version of these terms.

2. Online store and physical locations

Our online store operates separately from our physical and partner locations.

Products displayed online are not necessarily stocked or available for immediate purchase at a physical location. Online product availability does not guarantee in-store availability.

Prices, stock levels, product ranges and promotions may differ between the online store and physical locations.

3. Online-only deals and prices

Unless a promotion expressly states otherwise, special offers, promotional prices and online deals advertised on our website are available online only and do not automatically apply at physical locations.

Promotion dates, eligibility, product limits and other material conditions will be shown with the relevant offer.

We aim to ensure product descriptions, prices and availability information are accurate. If we identify a material error or cannot fulfil an order as offered, we will contact the customer to explain the situation and resolve it in accordance with applicable law.

4. Orders and payment

Submitting an order is a request to purchase the selected products. Order processing and confirmation will follow the checkout process and communications provided by IT FOX SOLUTIONS.

You must provide accurate order and delivery information and use an authorised payment method.

5. Product availability and supplier fulfilment

Some products may be sourced from suppliers after an order is placed. Dispatch timing depends on the product and supplier and will be communicated through the listing or order information.

We will not knowingly represent products as immediately available when that is not accurate. If an order cannot be supplied on the terms offered, we will contact the customer and provide any remedy required by law.

6. Delivery and collection

Courier delivery is available where offered. Collection is available only when confirmed for the relevant product and location.

Customers should not assume that a product advertised online is available for immediate collection from a physical location.

Delivery charges and available options will be shown or communicated before the order is finalised.

7. Returns, refunds and consumer rights

Our Return and Refund Policy explains how to contact us about a return or product issue.

Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under New Zealand law, including applicable rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

8. Website information

Product images are provided to help customers identify products. Where colour, packaging, accessories or specifications may vary, the product listing should describe the actual item being offered.

Customers should review product specifications, compatibility and any stated limitations before ordering.

9. Website use

You must not misuse the website, attempt unauthorised access, interfere with its operation or use it for unlawful purposes.

10. Changes to these terms

We may update these terms from time to time. The version published on the website will apply subject to applicable law and any terms governing an existing order.

11. Contact

For questions about these terms or an order, use the contact details published on the IT FOX SOLUTIONS website.

Business identification and contact details: To be completed before publication.