Shipping and Delivery Policy

IT FOX SOLUTIONS — New Zealand

1. Online orders

This policy applies to orders placed through the IT FOX SOLUTIONS online store.

Some products are held in stock, while other products may be sourced from suppliers after an order is placed. Availability and dispatch timeframes can therefore vary by product.

Please check the individual product listing and any order confirmation for the applicable availability and dispatch information.

2. Delivery options

Courier delivery is available where offered for the relevant product and destination.

Collection may be available only where IT FOX SOLUTIONS has confirmed that the product is available for collection at the nominated location. An online listing does not guarantee that a product is physically stocked at any store or partner location.

Do not travel to a physical location to collect an online order until collection has been confirmed.

3. Shipping costs

Any applicable shipping charges will be displayed during checkout or communicated before the order is finalised, as appropriate.

Shipping rates and any destination restrictions must be confirmed before this policy is published.

4. Dispatch and delivery estimates

Dispatch depends on the product, supplier availability and the details communicated on the product listing or in the order confirmation.

A dispatch estimate is not necessarily a delivery estimate. Courier delivery times may vary due to destination, courier operations, public holidays, weather or other circumstances.

If we become aware of a material delay or cannot supply an order as agreed, we will communicate with the customer and address the situation in accordance with applicable law.

5. Supplier-sourced products

For supplier-sourced products, the time needed to obtain the product may affect dispatch. We will not treat a product as available for immediate dispatch unless that representation is accurate.

If a product cannot be supplied on the terms offered, we will contact the customer to discuss the available options and provide any refund required by law.

6. Tracking and delivery issues

Where tracking is available, tracking information will be provided when available.

If your order has not arrived within the communicated timeframe, please contact us with your order number so we can investigate.

7. Incorrect addresses

Customers should check their delivery address carefully before completing an order. Contact us promptly if you notice an address error. We cannot guarantee that an address can be changed after dispatch.

Nothing in this policy limits any rights or remedies available under New Zealand law.

Contact details: To be completed before publication.